How long will my order take to arrive to me ?
- Delivery should take 1-3 weeks depending on whether you are in AUS, NZ, UK, USA or Canada. Express delivery will be much faster. Pre-orders might take longer. Delivery time frames are approximate only and will not include any unforeseen delays or transit issues.
I want to call you. What are your working hours?
- You can call us on +61406190969. We are open from 9am – 6pm.
Where are you located?
- Our Offices are based in Officer,Victoria
My tracking code doesn’t work?
- Tracking numbers will sometimes start working after 48 hours. If the tracking number still isn’t working after this time please contact customer service on email@example.com
How do I know what size I am?
- We have included a size guide on all product descriptions and product info. If however you didn’t find this helpful you can contact us on our online chat , call or send an email and someone will be at hand to help.
Where is my Order ?
- Congratulations on your glorious purchase from Diana’s Closet. You will receive an email with a tracking number once your parcel has been shipped (make sure to check your Spam/Junk folder in case your tracking email is in there). If you are still unable to locate this info, you are welcome to contact us via ‘live chat’ or by emailing firstname.lastname@example.org,au
How do I track my order ?
- If you are in AUS you can track your order by going to auspost.com.au/track
Does Dianas Closet offer return labels ?
- No, not at this stage
Do I have to pay to return items to Dianas Closet
- Customers are responsible for the cost of returning a parcel back to us. It is also a responsibility of the customer to ensure the goods reach our premises as we cannot be responsible until they reach us. We recommend using a tracked method of postage to ensure your return arrives to us safely.
What payment options are available on your website ?
- Credit card payment, paypal, Afterpay
I would like to return a product, what do I do ?
- We are sorry you are not completely pleased with your order, Please contact customer services on +61406190969 or email email@example.com and we will give you a return address to return your product to. the product will need to be in the original packaging, with all tags still attached and unworn and undamaged.